Terms of Sale

Purchase agreement and event terms

General Terms

By agreeing to and executing this purchase, you hereby warrant and agree that you have read the TICKETFAIRY's Terms of Service and agree to be bound by its terms, sections, related policies, and your obligations which may be found or referenced therein.

You represent that you, or those whom you purchase on behalf of, satisfy the minimum age requirement for this Event, as shown on the relevant Event Page.

You also acknowledge that you are authorized to make this purchase as 'the cardholder' — legal owner of the payment card used — or on their behalf with their informed consent. Purchases made outside of the cardholder's permission may be subject to cancellation without notice.

By making this purchase, you further concur that you will not use the TICKETFAIRY's services with a view to any illegal, immoral or any purpose which contravenes the TICKETFAIRY's Terms of Service.

Any ticket which you may purchase shall only be digital in nature, and will be sent to your registered or communicated email – no physical ticket shall be sent unless explicitly stated by the TICKETFAIRY. This applies as well for any add-ons or products purchased on our platform – no physical product shall be sent and only a digital confirmation will be sent to your email, which shall require your further presentation to the Event Organizer its representative at the Event in order to actually receive the add-on or product as may be applicable.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and accept full responsibility for any information or purchases that you do not receive arising from or in connection with your inaccurate information. You shall also promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Given this, you warrant that you will not initiate any claim, including payment or credit card disputes, chargebacks, or similar claims alleging that you did not receive a physical ticket or product or that the product was not received.

You agree that we are not responsible in case the Event Organizer fails to honor or rejects your purchased ticket or any presentment which you may make in relation to any purchased add-ons or products.

Information pertaining to an event is wholly and exclusively provided, managed and updated by the Event Organizer(s) or their staff. You hereby agree that the said events are the sole responsibility of their respective third-party organizers, including the event's actual management or execution, date, venue, artist line-up, pricing, promotions, listings, offers, refunds, or any related matter. You agree this Event is the sole responsibility of the Event and it's Organizers, including the management and execution of the Event itself. No refunds will be offered if the Event is not as you expected.

Given this, you warrant that you will not initiate any claim, including payment or credit card disputes, chargebacks, or similar claims alleging that the product is defective and/or product not as described.

Event Changes and Responsibility

TICKETFAIRY is not responsible for any changes including, but not limited to, the date, venue, artist line-up, pricing, promotions, listing, offers, refunds, or any related matter. For any material change to the event from the time of purchase, including, but not limited to, change of venue, change of date, artist line-up etc, it is wholly the Event Organizer's responsibility to inform you of your options going forward, wherever applicable. A refund will not always be offered under these circumstances, as there may be other options available that will be offered by the promoter. Face value refunds may only be provided under these conditions at the discretion of the Event Organizer, and it is outside of TICKETFAIRY's purview to issue refunds without Organizer approval or dispensation.

In no case shall we be liable or responsible for your reliance on, purchase of, attendance, participation, or any circumstances relating to this Event, including Event cancellations or postponements, request for refunds, ticket resale, nor shall we be required to independently evaluate, verify, or investigate the accuracy or veracity of any such Event.

The Event Organizer reserves the right to refuse entry to their Event and no refunds shall be granted for this, unless specifically approved by the Organizer themselves, in which case only a face value refund may be granted.

All tickets must have the attendee's name, as per their ID, and you agree that you may be denied entry to the Event if your purchased ticket contains any incorrectly named ticket or incorrect information, or does not match any credible identification, without refund.

You agree to abide with any rules and policies required by the Event Owner for the Event (which is solely the Event Owner's responsibility), including:

  • No entitlement to refunds solely due to changes in artist line ups or venue.
  • Deadlines for refund requests, which may invalidate requests communicated beyond such a deadline.
  • Deadlines to pay the remaining balance for tickets paid with an initial deposit, including deposit forfeit for late settlement.
  • Not honoring lost or damaged tickets after you have received them.
  • For you to comply with the obligation of ticket holders to keep themselves informed of any possible Event cancellation, and the obligation to keep abreast of an Event's possible rescheduling, including its new date and time.
  • Security searches at the venue, dress code, and refusal of admission, at the Event Owner's discretion.
  • Enforcement of last entry times, and refusal of admission beyond the said times, without refund.
  • Prohibition on devices which can take audio or video, pets, lasers, or outside food and drinks in the venue.

Refunds, Credits and Exchanges

Refunds, credits, or exchanges on tickets or purchases are not permitted, subject to the terms and conditions set by the Event Organizer. TICKETFAIRY's service fees are non-refundable unless required by applicable law.

Force Majeure

TICKETFAIRY shall not be responsible or liable if the performance of its obligations under this Terms of Sale is prevented or limited in any manner by any act or event related to any Force Majeure. Force majeure shall mean unforeseen events beyond the TICKETFAIRY's or the Event Organizer's reasonable control, including but not limited to acts of God, acts of nature, acts of governments, war, pandemic, disease, tide, lightning, flood, explosion, embargo, blackout, lockdown, slowdown, strikes, drought, rebellion, revolution, terrorism.

For full information concerning possible ticket refunds or resale, please see our Refund Policy and Resale Policy.

In case of conflict between this Terms of Sale, and the TICKETFAIRY's main Terms of Service, the latter shall prevail.