--- title: "Entry Fairy: Ticket Scanning App That Keeps Queues Moving" description: "Your door team scans tickets on their own phones with the Entry Fairy app, and each phone shows at once who gets in, at a club night, a gig or a festival gate." canonical: "https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry" --- # Get your crowd in fast on your team's own phones Your door team scans tickets on their own phones with Entry Fairy, our free scanning app. Each ticket type gets its own re-entry rules, door times and wristband. [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ![Ticket Fairy Check-In page with the Entry Fairy scanning app download links for the door team](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png) - A faster queue at each entrance - No second entry on a shared ticket - The right wristband on each wrist - **25,000+** events powered - **10M+** tickets issued - **10+** countries - **20%** more tickets from referral rewards ## Give each person on your door their own login You invite each person who scans as Door Staff. That login opens the Entry Fairy app and nothing in your dashboard. You can give it to casual staff for one night, and they never see your sales, your guest list or your buyers. Because each person has their own login, you can see later who let each attendee in. Your door team scans with their own phones, so you have no ticket scanners to hire. When your regular door team is on your brand, their login works at each event the brand runs. A one-night crew on that event's team alone loses access when the event ends. The invitation includes the App Store and Google Play links, so your team installs the free Entry Fairy app before the day. - **Door Staff**: the scanning app and nothing else in your dashboard - **Brand or event team**: your regular crew all season, or a crew for one night - **A name on each admission**: see later who let each attendee in - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Give each team member the access their job needs](https://www.ticketfairy.com/features/teams-and-security) ![Ticket Fairy Add Team Member dialog with the Door Staff permission level chosen for a person who scans tickets](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) ## Keep the queue moving at every entrance Each ticket you sell is a scannable ticket with a QR code. Your door team scans the QR code on a buyer's phone or a printed ticket, with the phone's camera as the barcode scanner. Entry Fairy validates each ticket on iPhone and Android, so the phone shows at once whether to let the attendee in, and if not, why. Scanning stays in step at every entrance, so when one phone admits a ticket at the main gate, the other phones show it as already checked in, with the time and who scanned it. If a ticket was refunded, canceled, resold or replaced, the phone refuses it and gives the reason in plain words. The person who holds the ticket now is the one who gets in. Sometimes an attendee at the front of the queue hears they are already inside. Your door manager searches Individual Tickets on the Check-In page by name or email address. Checked In At and Checked In By show when the ticket went in and who scanned it, so the facts settle the conversation. If a ticket went in by mistake, Unscan ticket puts it back so your team can admit the attendee properly. The scan view can show the answers to your own checkout questions, such as an access request or a meal choice, so your door team sees them as soon as they scan each guest's ticket. - **Entry Fairy app**: free from the App Store and Google Play - **All phones up to date**: a scan at one entrance shows on the other phones - **Individual Tickets**: search by name or email and see who scanned it - **Unscan ticket**: put a mistaken scan right - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) ![Ticket Fairy Individual Tickets table with each ticket's status, the time it was checked in and who scanned it](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) ## Let each ticket in as often as you sold it A one-night ticket lets its holder in once, so a screenshot sent to a friend does not get a second person in. A weekend pass needs to come back each day, and a backstage pass comes and goes all evening. Each ticket type gets the rule it needs. The rule applies at each scan on each phone, so your door team never has to make a judgment call at the gate. A Day rule sets how many entries a ticket allows each day. An Hour rule sets how many returns it allows within the hour. You can combine the two on one ticket type, such as one entry a day and no more than two in an hour. The phone then lets the holder in only while each rule still has room. The windows move with the ticket, so a weekend pass scanned at eight on Friday evening is ready again by eight on Saturday. Door times work the same way. VIP can get early entry, or the guest list can close at midnight, with a Doors Open Time and a Last Entry Time on that ticket type alone. Outside those times, the phone refuses the ticket as not valid yet or no longer valid, so nobody at the gate has to watch the clock. You can tell Fai, the AI teammate in your dashboard, which ticket type needs which rule, such as one entry a day for the weekend pass, and she saves the change once you approve it. - **One entry by default**: a second scan is refused at each entrance - **Day and Hour rules**: weekend passes back each day, crew in and out - **Door times by ticket type**: early entry for VIP, a cut-off for the guest list - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) ![Ticket Fairy Ticket Rules with repeat scanning turned on, a Day rule and an Hour rule on one ticket type](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png) ## Give each wrist the right wristband A weekend band on a day ticket holder brings them back on days they did not pay for. A camper without a campsite band cannot get into the campsite they paid for. You match each wristband or badge to the ticket types and add-ons that get it. As your team scans each ticket, they see the band's name and artwork on the phone. They fasten on the band they see, and nobody has to remember which ticket types share a color while the queue builds. One band can cover several ticket types, such as one day band for the Friday, Saturday and Sunday tickets. An add-on can have a band as well, such as a campsite band for each buyer of camping, and a VIP ticket with camping then shows both bands. Badge suits a pass worn on a lanyard, such as an artist or crew badge, matched to a crew ticket type you keep off your public event page. You can edit a band to change which tickets get it, and deactivate a band you are not giving out yet. When you duplicate the event, you can turn on Credentials so your active bands carry over to next year's ticket types. Each band gets a Code you can change to match the reference on your wristband order. - **Wristband or Badge**: a band at the gate or a pass on a lanyard - **Bands for add-ons**: the campsite or parking band goes with the add-on - **Copied with your event**: active bands carry over to the next edition - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) - [Get passes ready before your crew and artists arrive](https://www.ticketfairy.com/event-operating-system/accreditation) ![Ticket Fairy Create Credential dialog matching a day wristband to the Friday, Saturday and Sunday tickets](https://www.ticketfairy.com/embeds/posters/marketing-credentials--create-credential.png) ## Test every phone before the doors open A test of your door the day before lets you start the night knowing it works. You send the guest list their tickets, then send yourself one guest ticket and scan it on each phone. The first phone lets it in, and the other phones show it as already checked in. You then know each phone is signed in and connected before the first guest arrives. Each guest ticket carries the guest's name and their own code. Your door team scans it like any other ticket, so there is no separate list at the door. Artists and crew can come in on a crew or artist ticket type you keep off your public event page, and with repeat scanning on, they can come and go through load-in and the show. - **Guest list tickets**: named tickets your door team scans like any other - **Test ticket**: each phone checked before the doors open - **A clean count**: test scans undone before the first guest - [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets) - [Get guests in as quickly as paying buyers](https://www.ticketfairy.com/features/guest-lists-and-comps) ![Ticket Fairy Send Guest Tickets form with the Guest list ticket type and the guest's name entered](https://www.ticketfairy.com/embeds/posters/marketing-guest-tickets--send-guest-tickets.png) ## Watch your crowd arrive hour by hour While the doors are open, you can follow arrivals in Check-In on your phone or laptop. Its Hourly tab shows how many tickets your door team checked in each hour against the tickets you sold. A multi-day event gets a tab for each day. You see when the queue builds and when the rush has passed. After the event, the same report shows you when to put more people on the door next time. Checked In counts the scans so far, Total Sold counts the tickets you issued, and remaining shows the gap between them. The Date, Ticket Type and Add-Ons tabs split arrivals by day, by ticket type and by add-ons such as parking or camping. By Staff Member shows how many tickets each person on your door scanned. The figures stay with each past event, so you can compare when the rush came this year and last year. You can email the ticket holders who have not checked in yet, and remind them when last entry is or how to find the gate. Fai tells you how many people are in, how fast the doors are moving or whether a guest has arrived. You can ask from your phone while you walk the site, and she answers from the same check-in figures. Fai can also invite your door team, send the guest list their tickets and set a ticket type's re-entry rules. She shows you each invitation, ticket and change and asks you to approve it first. - **Hourly**: the check-ins each hour against the tickets you sold - **By Staff Member**: the tickets each person on your door scanned - **Ask Fai**: how many are in and whether a guest has arrived - [Get your ticketing jobs done by asking Fai](https://www.ticketfairy.com/features/fai) ![Ticket Fairy Check-Ins by Hour report for event day with the scans in each hour and the Checked In, Total Sold and remaining figures](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png) ## Fix door problems while the doors are still open The Refused scans tab on Check-In counts each scan your door team refused. You see them by reason, by entrance or scanner, by ticket type and by hour. A run of tickets shown again after check-in at different entrances usually means someone is sharing a ticket as a screenshot. One entrance refusing tickets outside their check-in times usually means a sign or a briefing is wrong. You see both while you can still act. You can look at one day or the whole event. The list of refused scans shows when each happened, the reason, the entrance, the ticket type and the holder, and you can narrow it by entrance and by reason. Your door manager can then fix the pattern rather than argue with the person in front of them. Fai can look at the same report and tell you which reason is growing. - **Refused scans**: by reason, entrance, ticket type and hour - **Shown again after check-in**: spot tickets shared as screenshots - **Each refused scan**: when, why, where and whose ticket ![Ticket Fairy Refused scans report for a festival with the totals at the door and the scans refused by reason, entrance, ticket type and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans.png) ## Sell to walk-ups on the phone that scans Your door team sells tickets to walk-ups in the same Entry Fairy app they scan with. They take cash, or the buyer taps their card, phone or watch on the back of your team's phone. You have no card reader to hire or ship. The money goes into the payment processing account you already use for online tickets. A second door, a roaming seller and the box office can all take payments at the same time. Box Office Sales on your event's Performance page shows each sale by date or by seller, with cash and card apart. You settle up with each seller at the end of the night. A walk-up who would rather pay on their own phone can scan a quick-buy QR code at the door. They buy there while your team keeps scanning. Fai can tell you whether [tap to pay](https://www.ticketfairy.com/event-operating-system/front-of-house/cashless-and-wristbands) is ready for your event, and what to fix if it is not. - **Box office in the app**: walk-up tickets for cash or card - **Tap to pay on a phone**: a card, phone or watch on your team's phone - **Box Office Sales**: by seller or by date, with cash and card apart - [Send tickets instantly, and sell to walk-ups from a poster](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) ## How you can run your door with Ticket Fairy - ### A club night with a late guest list The promoter invites four casual door staff to the one event and gives the guest list ticket type a Last Entry Time of midnight. A guest who arrives after midnight is refused, the phone shows the reason, and nobody on the door has to argue it. - ### A weekend festival with camping Weekend passes get a Day rule of one entry, and the campsite band goes with the camping add-on. Each camper leaves the gate with a weekend band and a campsite band, and a pass shared on Saturday morning is refused at the second gate. - ### A conference with several entrances Delegates scan in at three entrances, and each phone sees the scans at the other two. Answers to the dietary question show on the scan view, so the door team sends each delegate to the right lunch queue. - ### A venue with a regular door team The venue keeps its door staff on the brand team, so the same logins work at each show of the season. By Staff Member shows who carried the busiest door, and the hourly report sets next month's staffing. - ### A sold-out show with shared screenshots Twenty minutes after doors, Refused scans shows a run of tickets shown again after check-in at the side entrance. The door manager moves an extra person there to check names, and the run stops. [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## How It Looks in Your Dashboard - ![Ticket Fairy Credentials list with weekend, VIP, day ticket and campsite wristbands and a crew badge](https://www.ticketfairy.com/embeds/posters/marketing-credentials--credentials.png) *Each wristband and badge matches the tickets and add-ons that get it.* - ![Ticket Fairy ticket type options with its own doors open and last entry times](https://www.ticketfairy.com/embeds/posters/marketing-ticket-page-form--door-times.png) *VIP or the guest list can have their own doors open and last entry times.* - ![Ticket Fairy list of each refused scan at the door with when, the reason, the entrance, the ticket type and the holder](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--refused-scans-list.png) *A refused scan opens to show when it happened, why, where and whose ticket it was.* ## Set It Up Step by Step - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) ## Questions About Door Scanning and Entry ### Door scanning #### Which phones can I use as a ticket scanner? Any iPhone, iPad or Android phone or tablet that can install Entry Fairy, the free [ticket scanning app](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) from the App Store and Google Play. Use as many phones as you need as scanners at a concert door or a festival entrance, and add more as the queue grows. Each person scanning needs their own login. #### Does scanning work without a signal? No. The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before the doors open. #### Can a Door Staff login see my sales or my guest list? No. Door Staff opens the scanning app and nothing in your dashboard. To invite the door team, you need an owner or admin login on the event, or on the brand that runs it. #### Does a once-a-day re-entry rule reset at midnight? No. Entry Fairy counts the scans in the 24 hours before each new scan, so the window moves with the ticket. An hourly rule works the same way over the previous hour. A changed rule applies to later scans, and entries already recorded still count. #### What if a phone dies at the door? Open the ticket inside its order and set its status to checked in by hand. A ticket checked in this way carries nobody's name, so keep this for when a phone cannot scan. #### What happens when one ticket matches two wristbands? Your door team sees both bands when they scan it, which suits a VIP who also bought camping. You can choose both ticket types and add-ons on one band. A ticket then gets that band only when it also carries one of those add-ons. A refunded or canceled ticket is refused, so it shows no band. #### Does Checked In count people or tickets? Tickets. The Hourly tab counts first check-ins, so a ticket that leaves and comes back still counts once, but a ticket type with several options can count more than once. Total Sold counts each ticket issued for the event, complimentary and not-yet-paid tickets included. The figures load when you open Check-In, and Refresh tabs loads the scans since then. #### Who can see the check-in figures and refused scans? You can open Check-In with an owner, admin, Stats, Limited Stats, Support or Limited Support login. A Limited Stats or Limited Support login shows each figure except the names of the people scanning. You can see Refused scans with an owner, admin, producer, Stats or Support login. Your name is recorded when you open the list of refused scans. #### Can I see how many people came through each gate? The check-in report breaks arrivals down by hour, day, ticket type, add-on and the person scanning, and each phone shows its own running count. The Refused scans report also shows each turned-away scan by entrance or scanner. #### Which phones can take card payments at the door? Compatible Android phones. Taps work when your payment processing account is in a country where tap to pay works, your event's venue is in that same country, and your business address or the venue's address is complete. If a phone does not offer it, the app names what to fix, and the option appears within a minute of saving. As many phones as you need can sell at once, and none needs setting up on its own. #### Do buyers get their tickets straight away, ready to scan? Yes. Delivery is instant: buyers get mobile tickets by email and in their account the moment they pay, and your door team does the scanning in the Entry Fairy app. Every ticket is scannable from the phone screen or a printout, so your door team can verify tickets without the buyer signing in. ## Explore More of Ticket Fairy - ### [Mobile tickets](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) Buyers get QR code tickets by email and in their account. Anyone who scans your quick-buy code can pay with Apple Pay or Google Pay, with no account. - ### [Wallet passes](https://www.ticketfairy.com/features/check-in-and-box-office/apple-and-google-wallet-passes) Your buyers can add their tickets to Apple Wallet or Google Wallet. Each pass carries your brand and updates when you change the event or a ticket changes hands, and an Apple Wallet pass shows on the buyer's lock screen at the venue on the day. - ### [Multi-day tickets](https://www.ticketfairy.com/features/ticket-types-and-pricing/multi-day-festival-tickets) You can sell weekend, day and VIP passes for each day of a festival from one event page, with door times for each day and camping in the same checkout. - ### [Extras & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells/extras-and-upsells) You can sell parking, camping, merchandise, upgrades and places to stay with your tickets. Buyers can add extras to their order later, and passes can cover several of your events. - ### [Team & security](https://www.ticketfairy.com/features/teams-and-security/team-access-and-security) Your team joins with the access each job needs, and a passkey or a code protects every login. Your whole team joins any paid plan with no per-seat price. You choose who support contacts about each event. [Back to **Check-in & box office**](https://www.ticketfairy.com/features/check-in-and-box-office) [Next **Mobile tickets**](https://www.ticketfairy.com/features/check-in-and-box-office/mobile-tickets-and-quick-buy) See how the Ticket Fairy [event ticketing system](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get. ## Start Selling Tickets Online Create a free account and build a test event before you commit. Set up your tickets, explore referral rewards and go on sale when you are ready. Unlimited events with no monthly fee Start selling tickets immediately Tickets, door and website tools on every plan, Free included [Get Started](https://manage.ticketfairy.com/welcome) No credit card required --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)