Festival ticketing is particularly difficult as festivals are complex events with unique needs. Ticket Fairy supports the largest, most challenging events by allowing you to create multi-day event tickets, display appropriate wristbands or credentials during scanning to maximize throughput and reduce lines, and manage accreditation and guest lists at scale. Additionally, you can create multiple ticket pages and target marketing campaigns to different content, such as specific stages or music genres. We offer comprehensive festival management software tailored for music, food, and film festivals.

You can create ticket types valid for single or multiple days and set a scanning validity range for each. Upon scanning, the system issues the appropriate wristband for the entire duration of the ticket's validity.

Yes, Ticket Fairy is designed to cater to festivals of all sizes, from small community events to large-scale, multi-day music festivals. Our scalable platform adapts to your unique needs, ensuring a seamless experience for organizers and attendees alike. Utilize our music festival management software to reduce your workload and keep your festival team aligned.

Ticket Fairy offers a range of built-in marketing tools to effectively promote your festival. From customizable event pages and targeted email campaigns to social media integration and affiliate marketing, our platform provides everything you need to reach your target audience and drive ticket sales.

Absolutely. Ticket Fairy offers advanced access control features, including RFID wristband integration, QR code scanning, and real-time attendee tracking. Our platform ensures secure entry and exit, reduces wait times, and provides valuable insights into attendee behavior, allowing you to optimize your festival operations.

Ticket Fairy seamlessly integrates with leading cashless payment providers, enabling you to offer a convenient and secure payment experience for your attendees. From RFID wristbands to mobile wallet solutions, our platform supports a wide range of cashless payment options, streamlining transactions and reducing cash handling on-site.

Yes, Ticket Fairy provides a comprehensive set of tools for managing vendors and sponsors. Our platform allows you to easily coordinate vendor applications, contracts, and payments, while also offering valuable exposure for your sponsors through customizable branding opportunities and targeted marketing campaigns.

In most cases, the ticketing fees are paid by the ticket buyer, but you can optionally choose to absorb them instead. We keep the service fee per ticket reasonable for your buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price and includes the cost of credit card processing.

No, we do not. There is no cost for free events—it's a totally free event ticketing system. We only charge if you are selling a paid ticket or an NFT token-gated ticket.

If you connect your own Stripe account, you receive daily payouts from Stripe directly, getting your exact ticket price/face value into your bank account. Simply add your bank details in Stripe's dashboard. You don't pay the Stripe credit card processing fee—it's covered by the ticket fees that buyers pay. If you choose to use Ticket Fairy's payment processing, we pay you 10-15 business days after your event. We also support other payment gateways like RazorPay in India and Xendit in Indonesia.

We partner with trusted payment gateway providers like Stripe, Adyen, Razorpay, and Xendit, ensuring your transactions are secure and smooth when selling tickets. The processing fee for each payment gateway is included in the overall ticket service fee and does not reduce your ticket's face value unless you choose to absorb it.

Yes, we integrate with Stripe Terminal card readers for door sales, providing full financial reporting in our dashboard to show onsite ticket sales versus online sales.

No, you must use a supported payment integration like Stripe.

Yes, we use Stripe Subscriptions to power our payment plans functionality.

No, there is only a service/booking fee added to each ticket that the ticket buyer pays, which includes the Stripe payment processing fee. There are no hidden fees or unexpected costs.

Our ticketing solution offers secure and efficient payment processing for music festivals. We support multiple payment methods and currencies, ensuring a smooth transaction process for attendees while providing festival organizers with quick access to funds.

Our payment processing system employs industry-standard security measures, including SSL encryption and PCI DSS compliance. We also use fraud detection algorithms to protect both festival organizers and attendees, ensuring safe and secure transactions when purchasing tickets.

You can upload custom backgrounds and headers to personalize your event page, collect custom information using data capture fields, and configure various features from our event management dashboard.

We offer a white label festival ticketing system that allows the entire event ticket buying experience to happen on your event website or within your mobile app, maintaining your own look and feel. Attendees can purchase tickets alongside your other event content. Book a demo with our team to discuss how.

Yes, we fully support online events. Contact our support team if you need assistance setting up a streaming server.

Yes, you can define add-ons that will be presented to your festival ticket buyers once they have selected their desired ticket type.

Our festival ticketing platform includes powerful marketing tools to boost your ticket sales. You can create multi-language and campaign-specific versions of your event page to align with your content marketing and paid ad targeting. We also offer pixel integrations to track your exact ROI on paid ad spend and page traffic, helping you optimize your marketing efforts.

Absolutely! Our platform provides detailed ticket buyer information, offering deep insights into your event attendees, including demographic data, geographic information, and music analytics if attendees connect their streaming accounts. These insights help you plan future events, target your marketing, and enhance the overall festival experience.

Our ticketing platform is built to handle high volumes of ticket sales, ensuring smooth transactions even during peak demand periods for popular festivals. We utilize robust platform infrastructure and real-time monitoring to efficiently manage large-scale ticket sales.

Yes, we provide several features to enhance the attendee experience, including seamless integration with RFID providers for wristband-based access control and cashless payments, a user-friendly ticket purchasing process, the ability for attendees to securely transfer tickets to friends, and 24/7 customer support for both organizers and ticket buyers.

Our platform offers comprehensive on-site management tools, including the free Entry Fairy mobile app for quick check-ins and box office sales, real-time ticket scan data to allocate staff resources based on peak times and locations, and integrations with RFID providers for efficient access control and cashless payments.

Yes, our ticketing solution includes a robust discount code system. You can create various types of discount codes, including percentage-off, fixed amount, and buy-one-get-one offers. This feature is perfect for creating early bird specials or running promotional campaigns to boost ticket sales.

Absolutely! Our event ticketing system is designed to handle complex ticketing structures, including multi-day passes, single-day tickets, and VIP packages for music festivals. You can easily set up and sell tickets for events of any duration or complexity.