---
title: "Festival Ticketing Software That Keeps Every Department Ready"
description: "Music festival ticketing software for day, weekend and camping tickets. Fans bring their friends, and every department plans from the same figures."
canonical: "https://www.ticketfairy.com/solutions/festivals"
---

1. [Platform](https://www.ticketfairy.com/platform)
2. [Solutions](https://www.ticketfairy.com/solutions)
3. By event type
4. Festivals

# Sell more festival tickets and keep every department ready

Sell day, weekend and camping tickets in a single checkout. Each morning, compare sales with last year. Run every department from the same event.

  [Get started free](https://manage.ticketfairy.com/registration) [Book Demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)    ![Ticket Fairy Compared with last time for a summer festival, with tickets sold ahead of last year and the sales and arrivals charts](https://www.ticketfairy.com/embeds/posters/marketing-event-comparison--statistics.png)

- Day, weekend and camping tickets on a single event page
- Sales and costs against last year, each morning
- Acts, crew, traders and campers ready for opening

## Sell day, weekend and camping tickets for your music festival

Fans choose their day or weekend, add camping and parking, and pay once. To set up your festival ticketing, start from the multi-day festival template. It asks for your ticket price, your capacity and your extras, then prepares day and weekend tickets priced around your answers. Each day and the weekend get a category of their own, with every price release inside. Fans choose the day first and the price second. Camping pitches, car park spaces and shuttle seats sit in the same checkout as add-ons, offered only with the tickets they belong to. A fan who cannot afford a weekend ticket today pays a deposit and the rest in installments from the same card.

Each release opens when the previous release sells out or on its own date, whichever comes first. When a tier sells out at midday, the next price opens straight away. Your event page is never empty while you wait for a release date. Give each day ticket its own doors-open and last-entry times, so a Saturday ticket does not get in on Sunday. A weekend ticket gets in once each day. Variants keep a campsite with several pitch sizes in a single add-on, and you can keep campervan permits out of resale.

A [payment plan](https://www.ticketfairy.com/event-ticketing/event-payment-plans) lets fans buy a weekend ticket now instead of waiting for payday, and you receive the full price later. You choose the deposit, how many payments follow and when the final payment is due. If a fan stops paying, the order is canceled after the grace period you choose and the tickets go back on sale. An unpaid plan never holds tickets another fan would buy.

Sell every ticket type your festival needs: general admission, VIP access, day and weekend tickets, and timed entry sessions for a food or arts festival. Sell [reserved seating](https://www.ticketfairy.com/features/seating-and-timed-entry/reserved-seating) for a seated arena concert. Attendees pay by credit or debit card, Apple Pay, Google Pay or PayPal, and each attendee gets their ticket by email as a QR code on their phone. Festivals of every size sell this way, and our team can put the event ticketing platform under your festival's own name.

Our [festival ticketing software](https://www.ticketfairy.com/solutions/festivals) gives each ticket type its own capacity, so your general admission field, VIP area and campsite never sell more than they hold. VIP access can be a ticket of its own, or an upgrade add-on that lets general admission fans into your VIP area. For a seated show, fans pick a numbered seat from your seating plan.

Raise the value of each order with upsells at checkout. Sell merchandise, meals, shuttle seats and a drinks package for VIP ticket holders as add-ons, each with its own price and stock. Sell a fixed bundle, such as a pair of weekend tickets bought together, or a VIP package that lists what it includes.

Ticket delivery happens as soon as a fan pays: the QR code tickets arrive by email, ready to show from any mobile phone at the entrance. After the sale, your box office looks up an order on the festival ticketing platform by the fan's name or email address, then sends the tickets again, changes the ticket type or corrects the name on a ticket.

- **Day and weekend categories**: the next release opens as the previous release sells out
- **Door times for each day**: a day ticket gets in on its own day only
- **Camping and car park add-ons**: offered with the tickets they belong to
- **Payment plans**: a deposit today and the rest weekly or monthly
- **QR code tickets by email**: kept on each attendee's phone for the entrance
- **Capacity for each ticket type**: general admission, VIP and camping sell only what they hold
- **Merchandise and meal add-ons**: upsells at checkout, each with its own price and stock

[Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing) [Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells) [Payments & payouts](https://www.ticketfairy.com/features/payments-and-payouts)

  ![Ticket Fairy add-on form filled in for a weekend camping pitch](https://www.ticketfairy.com/embeds/posters/marketing-add-ons--camping.png)

## Sell through your fans and keep touts away

Sell 20% more festival tickets by giving every ticket buyer a reason to bring their friends. Each fan gets a personal referral link and earns back part or all of their ticket price as friends buy through it. Take registrations from the day you announce, and open a presale for registered fans before the public on-sale. Schedule your event page to go public on the minute you promised. Limit tickets per order and per customer, and put a name on every ticket. Keep resale on your own event page at face value, where the next fan on your waiting list gets the first chance to buy.

Reward targets give back a bigger share of the ticket price as a fan brings more friends. Prizes such as a VIP upgrade or merchandise give your biggest fans something to aim for. The Influencers report shows the rewards you owe beside the sales they brought in, so you can compare each referral with your paid ads. Connect Meta and the other networks you advertise on once for your brand. Give each post, partner and poster its own tracking link to see the tickets each brought in.

When a fan resells, the new holder gets a ticket in their own name and the old code no longer gets in. Turn on ID as well as names, and the email your attendees receive asks them to bring photo ID. Your door staff check the name against the person. You choose how strict your festival ticketing should be. A boutique festival may want names only, while a sell-out weekend with a touting problem turns on names, ID, purchase limits and resale together.

Your festival ticketing software comes with the marketing tools to promote your festival. Give partners and influencers promo codes and see the tickets each code sold. Send last year's attendees an email or SMS campaign in your festival's look before the on-sale, and schedule your line-up announcements to Instagram and Facebook. Connect Klaviyo or Mailchimp, and buyers who agree at checkout join your list.

Run promotions without cutting your headline price. A promo code can take a percentage or an amount off, or charge a fixed price. Each of your promo codes can have a usage limit and a start and end time. Ask Fai to create promotions with their codes, discount and dates for you to approve. Groups who buy together get their discount at checkout with no code at all.

Everyone who buys through your festival ticketing system joins your customer list, with the events they came to and what they paid. Send email marketing to the fans who came last year, and text ticket holders by SMS when an entrance or door time changes on the day.

The Social Assistant drafts social media posts for each phase of your on-sale, from the announcement to the last tickets, for you to approve. Fans who comment a word such as TICKETS under a post get a private message with your ticket page. Social Home shows the ticket sales from your posts.

The ticketing software watches each release for fraud while it is on sale. For fraud prevention on your busiest on-sales, ask fans to prove who they are with an ID photo and a selfie before they pay.

- **Referral rewards**: fans earn back their ticket price as friends buy
- **Presale for registered fans**: first access before the public on-sale
- **Purchase limits and names**: per order, per customer and on each ticket
- **Face-value resale and waiting list**: returned tickets go to the next fan in the queue
- **Email and SMS campaigns**: to past attendees, in your festival's look
- **Promo codes and group discounts**: a better price for partners, fan clubs and friends
- **Social media posts**: drafted for each phase of your on-sale

[Referral rewards](https://www.ticketfairy.com/features/referral-marketing) [Private sales & presales](https://www.ticketfairy.com/features/private-sales-and-presales) [Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale)

  ![Ticket Fairy Reward Targets with three tiers, the sales needed and the share of the ticket price each one returns](https://www.ticketfairy.com/embeds/posters/marketing-referral-engine--reward-targets.png)

## See each morning whether you are ahead of last year

As festival director, open your Today page to see the countdown to opening day and the decisions waiting for you. You also see what each department changed since you last looked. Compared with last time puts this year's festival ticket sales beside your last edition at the same number of days out. You know at a glance whether you are ahead. Ask Fai which ticket type sold the fewest tickets this week, or how this weekend compared with the last. Fai answers in plain words or as a chart.

Your tickets and your festival planning sit on the same event, so the figures you see are the ones your heads of department changed. Invite your security lead, box office manager or stage manager by their role name. Each person starts with the menu, permissions, Today page and help from Fai that their role needs. Give each stage, act and sponsor an owner. With approval rules, accreditation requests, equipment orders and deliveries go to the people who sign them off. A press pass goes to your press office and then security without passing through your inbox.

After your festival ends, send a feedback survey to everyone who checked in and see your Net Promoter Score beside last year's. Fai groups what people loved and what to improve, and you add the top improvements as tasks on next year's event. Copy your stages, crews, shifts, accreditation types, site plan, hotel blocks, planned costs and forms into the new edition with the dates moved. Then see what each ticket type sold last year, and offer last year's attendees their tickets before the public on-sale.

Watch ticket sales and revenue update in real time while your festival is on sale. See them by ticket type, promo code and promoter, and share live sales with a co-promoter or sponsor without adding them to your event. Export your sales to a spreadsheet with a row for each order or ticket, or send them to your own reporting tools with a webhook.

Audience insights show the age bands, devices and home cities of your festival goers. They also show which fans come back every year. Read that audience behavior before you plan your advertising, and invite your regulars first.

Reports show your ticket sales by day and ticket type, with box office cash shown separately from online sales. Because your scans come from the same event ticketing platform as your budget, your cost per head is based on the real number of people scanned in.

- **Today page**: your decisions and each department's latest changes
- **Compared with last time**: sales against your last edition at the same point
- **Approval rules**: accreditation, equipment and deliveries go to the right person
- **Feedback survey**: what fans loved, beside last year's score
- **Live sales and exports**: by ticket type, promo code and promoter
- **Audience insights**: ages, devices, cities and returning fans

[Planning](https://www.ticketfairy.com/event-operating-system/planning) [Event Operating System](https://www.ticketfairy.com/event-operating-system) [Sales reports](https://www.ticketfairy.com/features/sales-reports) [Fai](https://www.ticketfairy.com/features/fai)

  ![Ticket Fairy Today page for a festival 12 days out, with the section list, the countdown, what changed since the last visit and Fai's suggestions](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png)

## Know what each act costs and pay everyone you owe

See what each act really costs before the deposits go out. Each act's page adds up the fee, agency fee, travel, hotel, per diems, backline and share of hire, with a total for each currency. Those figures go into a budget every department shares, planned and actual for each section. Approved purchase orders and ordered hire show as committed before the invoice arrives. Headliners want deposits months before your festival ticket money arrives. Apply for Ticket Fairy Capital, an advance against future ticket sales that you repay from those sales. With Vault, your ticket money is in your balance as fans pay, so you pay artists, suppliers and crew without waiting for your payout.

Fai drafts each settlement and works out the final fee on a percentage deal. You and the tour manager start from the same numbers. Approved crew hours go into your costs at each shift's hourly rate. The Spend tab for your brand shows what each event cost, by section and supplier. It also shows the cost for each person scanned in. Compare this year with last year and with your other events.

Give your heads of department Vault cards with the limits you choose, and invoice your sponsors from Vault too. Turn on payment approvals, and a second owner or admin sends every payment, so no single login can empty the festival's account. The Vault Events page shows where each event's ticket money goes, its payout and any Capital still to repay.

With Ticket Fairy as your festival ticketing software, fans pay by credit card, debit card, PayPal or a digital wallet such as Apple Pay or Google Pay. Pay-later options are available where your payment provider supports them.

Ticket Fairy's event ticketing platform has no setup fee and no required monthly fee. Each paid ticket carries a service fee that includes payment processing, and you decide whether fans pay it at checkout or you include it in a single all-in price. Payouts arrive daily as fans pay, or after the event if you prefer.

- **All-in cost per act**: fee, travel, hotel, per diems, backline and hire
- **Costs for every department**: planned, committed and actual for each section
- **Ticket Fairy Capital**: an advance on future ticket sales for your deposits
- **Vault and payment approvals**: pay artists, suppliers and crew, with a second person approving
- **Cards, PayPal and wallets**: Apple Pay and Google Pay at checkout, cash at the box office

[Budget & costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs) [Capital](https://www.ticketfairy.com/features/capital) [Vault](https://www.ticketfairy.com/features/vault)

  ![Ticket Fairy Vault Events page with where each event's ticket money goes, its payout and any Capital to repay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--events-list.png)

## Get every act advanced and every stage on time

Send each act's agent or tour manager an advance request for travel, hotel, technical and guest list details. Fai fills in answers from their emails and tour books, and you accept them. Running-order checks catch the same act booked in two places at once, a flight that lands after soundcheck and a performance that runs past curfew. Each comes with a fix you apply in a single tap. Announce your line-up in waves, then follow each stage from Now and next on the day. Every department has its own day sheet.

Applications bring in emerging acts with a score from Fai and from your reviewers. Accept an applicant, and the act joins Artists with a draft offer and an advance. Changes to the bill go on your public line-up only when you review and publish them. When a performance time moves, the email to your ticket holders opens with the change already filled in.

Anyone on your crew can report an incident from their phone, marked sensitive when it should be. Your control room runs the site from a single live log. Each entry has a department, a zone and a pin on the site plan. Fai drafts a risk register for an outdoor festival with a score and a reason for each risk. You choose the owner and the review date.

You don't need a separate website builder alongside your festival ticketing software. Start your festival website from more than 30 designs, with looks made for festivals, and change the colors, fonts and buttons so the design matches your branding.

Add your flyer, and the ticketing software builds the background for your event pages. Each page goes public at the date and time you choose. Answer fans' questions in each page's FAQs, give a campaign or sponsor a landing page of its own, and test two versions of your event page to see which brings more ticket sales.

- **Advance links**: the act's crew enter their own details, with no sign-up
- **Running-order checks**: clashes, changeovers and curfew caught early
- **Now and next**: how late each stage is running, live
- **Incidents and risks**: each issue reported, assigned and closed
- **Your festival website**: acts, news and FAQs, translated by Fai for fans abroad

[Artists & line-up](https://www.ticketfairy.com/event-operating-system/artists-and-line-up) [Show day](https://www.ticketfairy.com/event-operating-system/show-day) [Control & safety](https://www.ticketfairy.com/event-operating-system/event-control-and-safety) [Website builder](https://www.ticketfairy.com/features/website-builder)

  ![Ticket Fairy Now and next for a festival with the Main Stage running late and the next acts on each stage](https://www.ticketfairy.com/embeds/posters/marketing-event-running-order--running-late.png)

## Have crew, volunteers, traders and campers ready before gates open

Plan shifts by department and hour, and Fai lists who fits each open place from the crew and volunteers who staff your events. Create each accreditation pass with its zones, days and meals, and hand them out at your desk. Traders apply on your own page, pay their invoice and book a load-in time. You drag each trader onto a pitch on your site map. Place every camping and campervan plot on your site plan, and your campsite crew checks campers in from a desk link.

Volunteers apply on your own page, and Fai goes through each application and says where the person fits best. Each volunteer gets a personal page with their shifts, open shifts to pick up, the day sheet and their induction. Their logged hours come to you for approval. Rota rules control the shortest rest and the most hours in a day and a week. A clash warning shows on your rota before anyone is booked twice.

At the public entrances, your door staff scan the QR codes on attendees' phones with their own phones. As each ticket scans, the app shows which wristband to hand over, including the campsite band for everyone who bought camping. At staff entrances, your crew sees whether an accreditation opens that zone on that day. Anyone in the wrong area is turned away with the reason, and On site now stays right as people go in and out.

Your box office sells walk-up tickets in the Entry Fairy app, on the same festival ticketing platform as your event page. Door staff take cash, or a tap of a card, phone or watch on a compatible Android phone, with no card reader to hire.

Plan crew rotas, volunteer shifts and trader pitches in the festival management software that sits beside your tickets. Food and beverage traders apply from their phone on your application page, which shows your pitch fees.

- **Shifts and offers**: the first person to accept gets the place
- **Accreditation**: zones, days and meals on each pass
- **Traders and pitches**: applications, invoices and a place on your site plan
- **Wristbands by ticket type**: the right band shown as each ticket scans
- **Box office sales**: cash or a card tap on a staff phone

[Crew & volunteers](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers) [Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation) [Traders & markets](https://www.ticketfairy.com/event-operating-system/traders-and-markets)

  ![Ticket Fairy rota for a festival Saturday with places filled and cover by team and hour](https://www.ticketfairy.com/embeds/posters/marketing-event-staffing--rota.png)

## How festivals use Ticket Fairy

- ### A greenfield weekend with camping

  A weekend festival sells day tickets, weekend tickets, camping and car park spaces in a single checkout, with a payment plan on the weekend ticket. Each fan places a single order. Door staff see the campsite band as each camping ticket scans, and the campsite desk checks campers in from a phone.
- ### A one-day city festival

  A city festival opens early bird, first release and final release in turn. When a release sells out early, the next price opens straight away. The festival makes most of its ticket sales through fan referrals, promo codes for partners and a presale for registered fans before the first paid ad goes out.
- ### A festival director leading every department

  A festival director checks sales against last year on the Today page each morning. The security, box office and production leads each start from a dashboard made for their role. Press accreditation requests go to the press office and then security, and the director sees only the decisions that need them.
- ### A festival paying headliner deposits early

  A festival with three good years behind it funds its headliner deposits with Ticket Fairy Capital before the on-sale. As fans pay, the ticket money goes into Vault. The festival repays the advance from those sales and pays artists and suppliers, with a second admin approving each payment.
- ### A returning festival planning next year

  After the festival ends, it sends its feedback survey and adds the top improvements as tasks on next year's event. It copies its shifts, accreditation types and site plan across with the dates moved. Last year's attendees get their tickets before the public on-sale.
- ### A sell-out festival keeping touts out

  A sell-out festival puts names and ID on every ticket and limits tickets per customer. Resale stays on its own event page at face value. Returned tickets go to fans on the waiting list, and the old codes no longer scan at the entrance.
- ### A promoter with concerts and a festival

  A promoter uses the same event ticketing software for its summer festival and its winter concerts. Each concert keeps its own tickets and reports, and the customer list shows which concert-goers also bought festival tickets.
- ### A food and arts festival with timed entry

  A food and arts festival sells timed entry sessions on the same event ticketing platform as its weekend tickets. Each session has its own capacity, and the box office sells walk-up tickets on the day.
- ### A promoter running two festivals

  A promoter with a spring festival and a summer festival sells both with festival ticketing software that carries its own branding. Fans who came to the spring edition hear about the summer acts first, through an email campaign and an SMS.
- ### A first-year festival

  A first-year festival starts selling from the multi-day festival template, with no setup fee. As it grows, it turns on referral rewards, payment plans and the planning sections without changing ticketing platform.
- ### An established festival switching between editions

  Between two editions, an established festival leaves its old music festival ticketing software for Ticket Fairy. Our team sets up its tickets and moves its past events across, and last year's attendees get first access to the new on-sale.

    [Get Started for Free](https://manage.ticketfairy.com/registration) [Book Demo Call](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Everything you need to sell and run your festival

- ### [Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing)

  Earn more per ticket with releases that open by themselves, hold tickets back for guests, and group day and weekend tickets so buyers choose fast.
- ### [Add-ons & upsells](https://www.ticketfairy.com/features/add-ons-and-upsells)

  Earn more from each buyer. Sell parking, camping, merchandise and upgrades with the ticket. Take VIP table bookings with a deposit and sell passes that cover several of your events.
- ### [Referral rewards](https://www.ticketfairy.com/features/referral-marketing)

  Sell 20% more tickets through your buyers' friends. Buyers earn back part or all of their ticket price as friends buy, fans chase prizes you choose, and you see what each referral brought in.
- ### [Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale)

  Find and fix any order, and refund buyers or let them refund themselves. Keep resale at face value with a waiting list, and tell ticket holders when you postpone or cancel an event.
- ### [Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office)

  Your door team scans tickets on their own phones and fastens the right wristband on each guest. Walk-ups buy at the door, and you see who has arrived as the night goes on.
- ### [Sales reports](https://www.ticketfairy.com/features/sales-reports)

  Watch ticket sales and revenue live, with a report for each part of your sales, and share them with your partners. Find out which sites send you visitors, plan around your venue's weather and export your orders.
- ### [Capital](https://www.ticketfairy.com/features/capital)

  Get an advance against future ticket sales for deposits and upfront costs. A funding partner reviews your application, and you repay from ticket sales.
- ### [Vault](https://www.ticketfairy.com/features/vault)

  Pay artists, suppliers and crew from your ticket money without waiting for the payout. Give your team cards with limits, and collect deposits and invoices into the same balance.
- ### [Planning](https://www.ticketfairy.com/event-operating-system/planning)

  Each person on your team opens the same music festival management software and sees what needs doing that day. Fai drafts the follow-ups, and each new edition starts from the setup of your last one.
- ### [Budget & costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs)

  See the all-in cost of each act, work from one budget your whole team shares, and compare costs and sales pace across your events.
- ### [Artists & line-up](https://www.ticketfairy.com/event-operating-system/artists-and-line-up)

  Advance each act within its allowances, catch running-order clashes early and publish a line-up fans can add to their calendar.
- ### [Crew & volunteers](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers)

  Fill shifts with offers to the people who fit, keep one record of your crew across events, and recruit, look after and reward your volunteers.
- ### [Accreditation](https://www.ticketfairy.com/event-operating-system/accreditation)

  Give everyone who works your event the right pass, handed out at your desk and checked at your staff gates.
- ### [Show day](https://www.ticketfairy.com/event-operating-system/show-day)

  Brief each team, deal with incidents fast and tell the right people, with Now and next for each stage.
- ### [Traders & markets](https://www.ticketfairy.com/event-operating-system/traders-and-markets)

  Get the right mix of traders, with their paperwork and payments in before load-in. Place each pitch on your map and invoice your share of sales.
- ### [Control & safety](https://www.ticketfairy.com/event-operating-system/event-control-and-safety)

  One live control log for your whole site, the pass holders in each zone, official weather warnings for your venue, and medical care, barriers and permits on track.
- ### [Website builder](https://www.ticketfairy.com/features/website-builder)

  Fai drafts a website for your festival, venue or brand. Choose a look, list your events with live prices, take enquiries, translate it and publish it on your own domain.

## Run your festival step by step

- [Run ticketing for a music festival](https://www.ticketfairy.com/guides/run-a-music-festival)
- [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/guides/sell-a-multi-day-festival)
- [Can you run a festival's marketing and production from one dashboard?](https://www.ticketfairy.com/guides/run-a-festival-from-one-dashboard)
- [How do you set up a payment plan so buyers pay for tickets in installments?](https://www.ticketfairy.com/guides/let-buyers-pay-for-tickets-in-instalments)
- [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/guides/sell-add-ons-with-your-tickets)
- [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly)
- [Reward buyers who bring friends to your event](https://www.ticketfairy.com/guides/reward-buyers-for-referrals)
- [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page)
- [Compare your ticket sales with your last event](https://www.ticketfairy.com/guides/compare-your-ticket-sales-with-your-last-event)
- [See the all-in cost of each act on your event](https://www.ticketfairy.com/guides/see-the-all-in-cost-of-each-act-on-your-event)
- [Make a second person send every payment from your event money](https://www.ticketfairy.com/guides/turn-on-payment-approvals)
- [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show)
- [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/guides/offer-open-shifts-to-your-crew-and-volunteers)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event)
- [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type)
- [Plan next year's event from your attendee feedback](https://www.ticketfairy.com/guides/plan-next-year-from-your-attendee-feedback)
- [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events)

## Questions About Ticket Fairy for Festivals

### Festivals

#### Can I sell day tickets and weekend tickets on the same event?

Yes. Run the festival as a single event with a ticket category for each day and another for the full weekend. Each day ticket can have its own doors-open and last-entry times, and a weekend ticket can let its holder in once a day.

#### When can fans pay for a festival pass in installments?

Fans can buy a festival pass on a flexible payment plan when they pay by card in a currency that supports plans. You choose the deposit, the number of payments and when the final payment is due. If a fan stops paying, the order is canceled after the grace period you choose and its tickets go back on sale.

#### Will referrals always add 20% to my sales?

No. Referrals bring up to 20% more tickets, and events with passionate audiences often exceed that. Your result depends on your event, your audience and the rewards you set.

#### What does a fan pay to resell a ticket at face value?

Outside India, each resale carries a 10% resale fee. The seller gets the ticket price back in full, and the fee is charged separately to their original card. Tell sellers about it on your event page.

#### Which past edition does Compared with last time use?

Ticket Fairy suggests your last edition: the same name without the year, about a year earlier, at the same venue. With an owner, admin or producer login, you can choose another of your brand's events or turn the comparison off. Another brand's figures are never used.

#### Can every head of department see the festival's finances?

No. Only people whose role can see your event's finances see Budget and Contracts. Door staff get the scanning app and nothing in your dashboard.

#### Who can apply for Ticket Fairy Capital?

If your event business is eligible, you can apply for up to $3M in the United States or €3M in Europe. In the United Kingdom, you can apply for up to £5M. A funding partner reviews your ticket sales history, event track record and projected sales. The partner decides whether to approve your application and sets the terms.

#### Is Ticket Fairy a bank?

No. The Ticket Fairy, Inc. is a technology platform and is not a bank. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners, who make every funding decision.

#### Does the ticket scanning app work without a signal?

The Entry Fairy app needs an internet connection to scan tickets, so check the connection at each entrance before you open. The accreditation desk and the crew meal desk keep going without a connection and catch up when it is back.

#### Does Fai change anything or send money without asking?

No. Fai drafts tasks, emails, advances, settlements and payment batches, and someone on your team approves, changes or turns down each draft. A person sends every payment after confirming their identity.

#### Which festivals use Ticket Fairy?

Independent festivals, music and food festivals, and seasonal or annual festivals of every size sell their tickets with Ticket Fairy. Festival organizers and event planners often switch when they outgrow their old festival ticketing software, and our team moves their events across.

#### Will checkout hold up when my festival goes on sale?

Yes. When arrivals climb on a high-demand music festival on-sale, a waiting room in front of checkout shows each buyer their place in the queue and lets them in turn, so checkout stays reliable. The same waiting room protects high-volume presales for your festival. Fans can buy music festival tickets on any phone, because the checkout is mobile-friendly. At the festival, door staff check fans in on site with the scanning app.

#### Can a multi-day music festival sell camping and payment plans?

Yes. Booking a festival is a single checkout, with day tickets, weekend passes and camping in the same order. Fans can spread the cost of festival passes with flexible payment plans, where your payment processing account supports them.

#### What analytics and reporting do festivals get?

Analytics and reporting for your music festival show revenue, sales by day and how you compare with last year as sales come in. Share live sales with a co-promoter or sponsor through a link, without adding them to your event. You can export the orders behind any figure to a spreadsheet.

#### Can Ticket Fairy run my music festival as well as sell its tickets?

Yes. Beyond festival ticketing, Ticket Fairy runs the rest of your festival. For music festival planning, you book acts, build the line-up, schedule each act's performance time and advance each act beside your tickets. Your costs, crew, accreditation and traders run from the same event, so every department plans from the same figures.

#### How do day tickets, weekend tickets and camping fit together?

Fans buy day tickets, weekend tickets, camping and car park spaces in a single checkout and place a single order. A weekend ticket gets in once each day, and your door staff see the campsite band as each camping ticket scans.

#### Can a small festival use Ticket Fairy?

Yes. Small, local and first-year festivals get the same festival ticketing software as sell-out weekends. Start from the multi-day festival template and publish your event page. Turn on referral rewards, payment plans and the planning sections when you need them.

#### What can I sell besides weekend and day tickets?

Camping, parking, shuttles, meals, VIP upgrades and merchandise sell as add-ons in the same checkout. Traders apply on your own page and pay their invoice, and you issue trader, crew and press accreditation with their zones and days.

#### Can my box office and gates work from the same tickets?

Yes. Your box office sells from the same tickets as your event page, so you manage a single list of tickets and nothing sells twice. At the entrance, your door staff scan tickets on their own phones and see which wristband to hand over.

#### What does festival ticketing cost with Ticket Fairy?

The ticketing software has no setup fee or required monthly fee. Each paid ticket carries a service fee that depends on the ticket price and your country, and free tickets carry none. You choose whether attendees pay the fee on top of the ticket price or you absorb it. The pricing page shows the rate for your country.

#### Which ticket types can I sell for my festival?

Our festival ticketing software lets you sell general admission, VIP, day and weekend tickets, camping and car park spaces, timed entry sessions and reserved seating. Each has its own price, capacity and release dates, and promo codes and group discounts apply to any of them.

#### How do festival-goers get their tickets and get in?

Each attendee gets their tickets as QR codes by email and in their account. Your door staff scan them with the free Entry Fairy app on their own phones and see which wristband to hand over. A scan at any entrance shows on the phones at every other entrance.

#### Can I sell festival tickets on my own website?

Yes. Build your festival website with the website builder in your logo, colors and fonts, or embed the checkout in the website you already have. With the embedded checkout, your event ticketing stays on your own website: fans choose, pay and get their tickets without leaving it.

#### Which of my other tools can I connect?

Connect Klaviyo or Mailchimp, and buyers who agree at checkout join your list. Add your Meta, TikTok and Google ad tracking once for your brand, and send your sales data to Zapier or your own system with a webhook.

#### How do I stop ticket fraud at my festival?

Limit tickets per order and per customer, and put a name on every ticket. On your busiest on-sales, ask buyers to prove who they are with an ID photo and a selfie. A fraud watch covers each release while it is on sale, and a resold ticket gets a new code while the old code no longer scans.

#### What help do I get when I switch festival ticketing software?

Book a demo, and our team sets up your festival tickets with you and moves your events across from your old event ticketing platform.

#### Can I sell concerts and other events from the same account?

Yes. Ticket Fairy is event ticketing software for concerts, club nights, conferences, fairs and sports events as well as festivals. Each event keeps its own ticket types and reports under your brand.

#### How do I handle VIP packages, hospitality and complimentary tickets?

Sell each VIP package as its own ticket type and list what it includes, such as a welcome drink or a meet-and-greet, so your hosts see it beside each guest. Assign a host to each VIP guest or table, and the host gets an alert when that guest's ticket scans at the entrance. Send complimentary tickets to your guest list from a ticket type of their own, individually or from a CSV file, so comps never eat into a paid release and add nothing to your takings.

#### Can I use RFID wristbands and cashless payments at my festival?

Yes. Through an established cashless partner, each RFID wristband at your music festival is linked to its ticket, and fans pay at your bars and traders with the band that got them in. Fans add credit when they buy their ticket and later on your event page, and get their unused credit back after the event. Each tap counts towards the bar or trader that took it, so your settlement shows what attendees spent at each one.

#### Can I run several stages and entrances on the same festival tickets?

Yes. Running-order checks catch the same act booked in two places at once and a performance that runs past curfew. A scan at any entrance shows on the phones at every other entrance, and a weekend ticket scans in once each day with the same QR code. Your box office sells walk-up tickets from a phone at the entrance, and traders, crew and press come in on accreditation with the zones and days they can enter.

#### Can I customize festival ticketing for a boutique or independent festival?

Yes. You choose your own ticket types and releases, door times for each day, purchase limits and which add-ons go with which tickets. Your event pages, festival website and campaigns carry your logo, colors and fonts. If you want the ticketing platform under your music festival's own name, our team sets up custom white-label branding with you.

#### What should I look for in festival ticketing software?

Look for a checkout that sells the tickets your festival needs, such as day and weekend tickets, camping and payment plans, and stays reliable on a busy on-sale. Check the festival ticketing fees, how fast you get paid, and whether door staff can scan tickets on their own phones. Ticket Fairy also has referral rewards, and you plan your acts, crew and traders on the same event.

#### When do fans get their festival tickets?

Ticket delivery is by email as soon as a fan pays, with QR codes they can show from their phone. Two kinds of event work differently. At an event in Dubai, each ticket is registered with the Department of Economy and Tourism first, and fans get a second email when their tickets are ready. An event set up to send confirmations without tickets attached sends the email without them. If a fan loses the email, your box office finds the order and sends the tickets again. When a door time or entrance changes, you can text ticket holders as well as email them.

#### Can fans buy tickets on their phones?

Yes. Your festival ticketing system works on phones from start to finish. Fans buy on any phone, including in browsers opened from Instagram and other social apps. Door staff scan tickets with their own phones, and you can check sales and ask Fai questions from your phone.

#### How do I answer fans' questions?

Answer fans' chat, email, text, Instagram and Messenger messages from a shared Support Inbox. The AI ticket concierge answers fans on your website from your own FAQs and pages. Questions it cannot answer go to you, to Ticket Fairy support, or to both. Give the customer support role to the people who answer fans, so they can find orders in the ticketing software and resend tickets.

#### Can Ticket Fairy help me book and pay my acts?

Yes. Each act gets an offer, an advance and an all-in cost, and Fai drafts the settlement after the show. You pay artists from Vault, with a second person approving each payment when you turn on payment approvals.

#### Can I connect my CRM and my own systems?

Yes. Integrations connect your event ticketing software to Klaviyo, Mailchimp, Laylo and Hive, so your ticket buyers join your lists without an export. Your developer can use the organizer API to create events and get their sales. Webhooks send each order to your CRM or reporting tools as fans pay.

#### Can I sell food and drink with my tickets?

Yes. Sell meals, drink tokens and a drinks package for VIP ticket holders as add-ons with each ticket. With a cashless partner, fans pay at your bars and food stalls with the RFID wristband that got them in.

#### How quickly can I set up event ticketing for my festival?

Start from the multi-day festival template and answer its questions about your ticket price, capacity and extras. It prepares your day and weekend tickets with camping and car park add-ons for you to check. Publish your event page when you are ready, or schedule it to go public at the minute you announce.

#### How can I improve the guest experience at the entrance?

Fans keep their QR code on their phone, and door staff scan it with their own phones. The app shows the right wristband straight away, so the queue keeps moving. A weekend ticket scans in once each day with the same QR code.

#### Which phones can take card payments at the door?

Compatible Android phones. Taps work when your payment processing account is in a country where tap to pay works, your event's venue is in that same country, and your business address or the venue's address is complete. Cash sales work on any phone that runs the scanning app.

#### When do I get paid?

Daily, once your own payment processing account is linked and active, while buyers pay. Daily payouts need a Stripe payment processing account in a supported Stripe country, or a Xendit payment processing account in Indonesia. Otherwise your own account pays out on its own schedule. If you choose Paid out after your event, payouts are processed 10 to 15 business days after the event finishes. Your publish review shows this for the event in front of you.

## Solutions for the Rest of Your Team

- ### [Sell more food festival tickets and fill your pitches](https://www.ticketfairy.com/solutions/food-festivals)

  Sell day tickets, tasting tokens and wristband add-ons in one checkout. Choose food vendors with Fai's help, plan their pitches on your site map, and invoice your share of what each vendor takes.
- ### [Cover every shift and get your operations team ready](https://www.ticketfairy.com/solutions/operations-managers)

  Recruit volunteers and offer each shift to the people who fit. Have passes, meals, kit, deliveries and outside teams ready, brief each team on the day and approve the hours they worked.
- ### [Finance directors: see each event's revenue, costs and payout](https://www.ticketfairy.com/solutions/finance-directors)

  See each event's revenue and payout and keep one budget your team trusts. Pay artists and suppliers with approvals, settle each show, and let Fai prepare the finance work.
- ### [Advance every act and keep your production on time](https://www.ticketfairy.com/solutions/production-managers)

  Advance each act's technical needs and hire the backline their riders ask for. Plan every changeover, sign off power, effects and rigging, and call each cue on time on show day.
- ### [Fill your screenings and keep every cinema on time](https://www.ticketfairy.com/solutions/film-festivals)

  Sell festival passes, day passes and single screenings, plan each cinema's schedule with your filmmakers and press, scan every door and hear what your audience thought.

      [Solutions **All solutions**](https://www.ticketfairy.com/solutions) [Next **Nightclubs & club nights**](https://www.ticketfairy.com/solutions/nightclubs-and-club-nights)

Ticket Fairy in full: [ticketing platform](https://www.ticketfairy.com/event-ticketing/), with the features, pricing and support behind this page.

## Start Selling Tickets Online

Sign up without a credit card and build a test event before you commit. Go on sale in minutes when you are ready.

    No monthly subscription required for ticketing    Start selling tickets immediately    Ticketing tools included in the service fee   [Get Started](https://manage.ticketfairy.com/welcome)

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This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)