---
title: "Event Operating System for Festivals, Venues and Promoters"
description: "Your team plans, staffs, advances and runs every show in one system while Fai drafts the work you approve. Vault pays suppliers and Ticket Fairy Capital can fund the next show."
canonical: "https://www.ticketfairy.com/event-operating-system"
---

Event Operating System

# Run a bigger event business without building a bigger back office

Run your events like a company many times your size.

Your team can advance every act, fill every shift and keep every stage on time, and Fai, your AI teammate, does the admin once you approve it.

  [Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

- No credit card required
- The [Event Operating System](https://www.ticketfairy.com/event-operating-system) on every plan, Free included
- Unlimited events with no monthly fee

- Every act booked, advanced and settled
- Every shift filled and every pass issued
- Less admin, with Fai drafting it for you

Trusted by event organizers worldwide

  ![Mayan Warrior](https://www.ticketfairy.com/resources/images/client_logos/white/mayanwarrior_long.png) ![Forbidden Forest](https://www.ticketfairy.com/resources/images/client_logos/white/forbidden_forest.png) ![Papaya Playa Project, Tulum](https://www.ticketfairy.com/resources/images/client_logos/white/papaya_playa_project.svg) ![Grupo RosaNegra, Mexico](https://www.ticketfairy.com/resources/images/client_logos/white/grupo_rosanegra.png) ![LOCUS](https://www.ticketfairy.com/resources/images/client_logos/white/locus.png) ![Monstercat, Canada](https://www.ticketfairy.com/resources/images/client_logos/white/monstercat.svg) ![Pines Party](https://www.ticketfairy.com/resources/images/client_logos/white/pines_party.png) ![Looloo Studio, CDMX](https://www.ticketfairy.com/resources/images/client_logos/white/looloo.png) ![Mandala Club, Singapore](https://www.ticketfairy.com/resources/images/client_logos/white/mandala_club.png) ![Soundtuary, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/soundtuary.png) ![Sun and Bass, Sardinia](https://www.ticketfairy.com/resources/images/client_logos/white/sun_and_bass.png) ![The Kazbah](https://www.ticketfairy.com/resources/images/client_logos/white/kazbah.png) ![Rakastella, Miami](https://www.ticketfairy.com/resources/images/client_logos/white/rakastella.png)      $300M+ in tickets sold

From 50-person workshops to festivals of 100,000 and more

  Built for Nightclubs Festivals & Concerts DJ shows Conferences & Summits Food & Drink Events Comedy & Theater Corporate & B2B Events Beach clubs Sports & Esports Attractions & Tours Nonprofits & Fundraisers

## Book an act once, and the advance, set time, pass and settlement are ready

Your crew rota and trader list work the same way, so you can issue passes and send messages straight from them, and nobody on your team enters the same details twice.

- ### Get everyone their pass faster

  You can pick your crew, acts or traders and issue their passes with the right zones and days on each one, so everyone gets into the places they work.
- ### Let Fai prepare the first draft

  Fai drafts the run of show, chases missing advance details, suggests who fills each shift and checks your site map, and you approve each draft before it goes out.
- ### Settle every show with figures you can trust

  Each settlement starts from the tickets you sold, and your door team can scan passes in the same app they use for tickets.

## Keep your whole team on track every day

Everyone on your team knows what needs them today. Each person starts the day on their own Today page, with the countdown to doors, their tasks and what changed since they last looked.

From any page, you can search for any performer, stage, day, task or document.

- **Today page**: with your own tasks and approvals
- **Suggestions**: emails and tasks Fai has drafted, ready for you to approve
- **Search**: across the whole event with Ctrl+K or Cmd+K

    ![Ticket Fairy Today page with the countdown, your work and the state of each section](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png)

## Run every stage on time, and respond fast when something happens

Every stage stays on time, and your safety lead hears the moment something serious happens. Your stage managers can call each stage from a live run of show and share day sheets by link.

Anyone on your team can report an incident from their phone, and you can message the people who need to know.

- **Run of show**: drafted by Fai and called live by your show callers
- **Incident reports**: your safety lead hears at once when a team member reports a serious incident
- **Messages**: to a department, a day's rota or every trader

    ![Ticket Fairy show day page with now and next for each stage](https://www.ticketfairy.com/embeds/posters/marketing-event-show-day--show-day.png)

## Let Fai draft the admin for your team to approve

Fai is in your dashboard on every plan. She can build and change events and check live sales, with your approval before anything sensitive changes, and that ticketing help never draws on your plan's usage.

In the Event Operating System, Fai also reads your event email, picks out actions and deadlines from contracts and documents, and takes notes on your calls with the follow-ups agreed, drawing on your plan's Fai usage.

- **Event inbox**: you read a summary of each thread and turn any email into a task
- **Contracts and riders**: Fai reads them for fees, key dates, equipment and anything to check
- **Meeting notetaker**: Fai joins your Zoom, Meet and Teams calls and brings back the summary and follow-ups
- **Hourly checks**: Fai suggests your next job with a draft ready to approve

[What Fai can do across your event](https://www.ticketfairy.com/event-operating-system/fai-and-automation)

## Move your event money across borders with Vault

You can hold money in several currencies, give your team expense cards and review every bank transfer before it goes.

You and your finance team see the balance, card spending and transfers for your whole brand.

- **Multi-currency accounts**: you can hold, send and receive money in several currencies
- **Corporate expense cards**: the people buying travel, production and catering each get their own card
- **Transfers and payouts**: you review each bank transfer before it goes
- **Balances and activity**: each currency's balance beside your cards, recipients and invoices

## Fund the event before every ticket has sold

You can apply for Ticket Fairy Capital to pay artist deposits, venue costs, production and marketing before your ticket money comes in.

- Up to **$3M** United States
- Up to **€3M** Europe
- Up to **£5M** United Kingdom

- **Artist deposits and bookings**: funding towards guarantees, deposits and agency fees
- **Venue and production**: funding towards venue holds, staging, lighting and sound
- **Marketing and campaigns**: funding towards paid media, creative work and promoter campaigns

[Get started free](https://manage.ticketfairy.com/registration) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Give your independent team the tools of a major promoter

Event organizers sell more tickets, spend less time on admin and can apply for funding based on their ticket sales, so more of their time and money goes into the line-up, the production and their audience.

- **20×** Referral sales to rewards
- **$25,778** From $1,368 in rebates
- **31%** Buyers shared

***Jorge Perdomo**, Creator, The Fluffy Cloud*

- **$300M+ in ticket sales** Sold through the platform across the US, Canada, Mexico, Australia, New Zealand, Singapore, Indonesia, India and Europe.
- **20% more ticket sales** Buyers earn money back when their friends buy, and events sell 20% more tickets on average.

## Every part of your event, from the first booking to the last shift

- Planning

  ### [Start each day knowing what needs doing](https://www.ticketfairy.com/event-operating-system/planning)

  Each person on your team sees what needs doing that day on their own Today page. Fai drafts the follow-ups, and each new edition starts from the setup of your last one.

  - Everyone knows what needs them today
  - Less time on emails and tasks
  - Next edition set up from this one
- Artists & line-up

  ### [Get every artist advance back complete and on time](https://www.ticketfairy.com/event-operating-system/artists-and-line-up)

  You advance each act within its allowances, catch running-order clashes early and publish a line-up fans can add to their calendar.

  - Advances filled in by each act's team
  - Fai chases the missing details
  - Fans plan their day around your line-up
- Travel & hotels

  ### [Get every act from airport to stage on time](https://www.ticketfairy.com/event-operating-system/travel-and-hotels)

  Your hotel blocks fill night by night, ticket buyers book rooms at checkout and each pickup has a driver and a vehicle.

  - Hotel blocks filled before the release date
  - Rooms for ticket buyers sold at checkout
  - Each pickup planned with driver and vehicle
- Contracts & payments

  ### [Close deals sooner and pay everyone on time](https://www.ticketfairy.com/event-operating-system/contracts-and-payments)

  Your deals get signed, agents' paperwork matches your offers, suppliers get paid on time and each show settles from its ticket sales.

  - Contracts signed without printing a page
  - See what you owe and when
  - Each show settled from its ticket sales
- Budget & costs

  ### [Know what every act and event really costs](https://www.ticketfairy.com/event-operating-system/budget-and-costs)

  You see the all-in cost of each act, your whole team works from one shared budget, and you can compare costs and sales pace across your events.

  - The all-in cost of each act
  - One budget for your whole team
  - Your sales pace against your last edition
- Venue operations

  ### [Know who holds each date and settle shows fast](https://www.ticketfairy.com/event-operating-system/venue-operations)

  You know which dates are free, make offers backed by past fees and can settle each show across all your rooms and stages.

  - All holds and shows on one calendar
  - Offers backed by what you paid before
  - Each show settled from its sales
- Traders & markets

  ### [Fill your site with the right mix of traders](https://www.ticketfairy.com/event-operating-system/traders-and-markets)

  You get the right mix of traders, with their paperwork and payments in before load-in. Each pitch sits on your map, and you can invoice your share of sales.

  - The right trader mix, ranked by Fai
  - Paperwork and payments in before load-in
  - Your share of sales worked out
- Exhibitors & sponsors

  ### [Show exhibitors and sponsors what your event brought them](https://www.ticketfairy.com/event-operating-system/exhibitors-and-sponsors)

  Exhibitors collect leads at their booth and see their results, and Fai drafts the follow-ups they approve. Sponsors see what you delivered for them.

  - Leads collected at each booth
  - Follow-up emails drafted by Fai
  - Results exhibitors and sponsors can see
- Crew & volunteers

  ### [Cover every shift with the right people](https://www.ticketfairy.com/event-operating-system/crew-and-volunteers)

  Your shifts fill with offers to the people who fit, your crew keep one record across events, and you can recruit, look after and reward your volunteers.

  - Open shifts filled by people who fit
  - One page for each person's shifts
  - Guest tickets for volunteers' hours
- Crew meals & safety

  ### [Feed and brief your crew before they work](https://www.ticketfairy.com/event-operating-system/crew-meals-and-safety)

  Meal times come from your shifts, each meal is counted and charged, and certificates and inductions are checked before anyone works.

  - Your kitchen knows how many to feed
  - Each meal counted and charged
  - Certificates and inductions checked before work
- Accreditation

  ### [Get passes ready before your crew and artists arrive](https://www.ticketfairy.com/event-operating-system/accreditation)

  Everyone who works your event gets the right pass, handed out at your desk and checked at your staff gates.

  - Right access for crew, artists, traders and press
  - Zones, days and meals on each pass
  - Each pass holder counted in and out
- Registration & badges

  ### [Check attendees in and print badges on the spot](https://www.ticketfairy.com/event-operating-system/registration-and-badges)

  Attendees check in and get their badges at your desk or a self-service kiosk, with volunteers working the desk from a link.

  - Attendees checked in with one scan
  - Name badges printed straight away
  - Kiosks and volunteers share the desk work
- Show day

  ### [Keep stages on time and respond fast to incidents](https://www.ticketfairy.com/event-operating-system/show-day)

  Each team stays briefed, incidents get dealt with fast and the right people hear, with Now and next for each stage.

  - Now and next for each stage
  - Your safety lead alerted at once
  - The right message to the right people
- Site & logistics

  ### [Get your site ready before the gates open](https://www.ticketfairy.com/event-operating-system/site-and-logistics)

  Your site is ready before the gates open. You map your site, hire lists come from riders, deliveries book into arrival times and kit goes out and back by scan.

  - Your whole team working from one map
  - Hire lists worked out from each rider
  - Each delivery booked into an arrival time
- Fai & automation

  ### [Give your team more time for the show](https://www.ticketfairy.com/event-operating-system/fai-and-automation)

  Fai can take admin across your event off your hands: she reads the paperwork that comes in and suggests your next job each hour. Your terminal or your own AI assistant can use the same tools.

  - Less admin across your whole event
  - Nothing goes out until you approve it
  - Fai's tools in your terminal and your own AI assistant
- Control & safety

  ### [Keep your site safe and every team responding fast](https://www.ticketfairy.com/event-operating-system/event-control-and-safety)

  One live control log covers your site, you see the pass holders in each zone and official weather warnings for your venue, and medical care, barriers and permits stay on track.

  - One live log for your whole site
  - Each zone's pass holders named, with entry times
  - Every barrier, inspection and permit signed off
- Production & technical

  ### [Get every stage built, powered and ready for changeover](https://www.ticketfairy.com/event-operating-system/production-and-technical)

  Each stage's plot, input list and changeovers come from the act's rider, and your generators stay fueled. You sign off effects and rigging before doors, get your teams online and can stream your sets to fans.

  - Stage specs filled in from each rider
  - Generators fueled and each zone powered
  - Effects and rigging signed off before doors
- Site services

  ### [Keep your site clean and your campers happy](https://www.ticketfairy.com/event-operating-system/site-services-and-sustainability)

  Service rounds get done on time and runners and carts go where you need them. You can plan your campsite, check campers in and share a sustainability report.

  - Service rounds done on time
  - Runners and carts where they are needed
  - A sustainability report to share
- Front of house

  ### [Sell at your door and look after every guest](https://www.ticketfairy.com/event-operating-system/front-of-house)

  Your box office team can sell to walk-ups and see what each seller took, and ages are checked once. VIP guests get a host, merch stays stocked, fans have a guide through their day and pay cashless on wristbands.

  - Door sales by seller, cash and card apart
  - VIP guests welcomed by their host
  - Fans pay at the bar with wristbands

## Sell more tickets and get guests through the door faster

Event organizers have sold more than $300M in tickets with Ticket Fairy across 10+ countries. Your buyers get a checkout in your branding, a reason to bring their friends and the option to pay in installments. You see which campaigns sold your tickets, and your door team scans everyone in quickly.

- ### Faster entry with the right wristband every time

  You can upload the wristband artwork for each ticket type. When door staff scan a ticket, they see which wristband to hand over, so guests get in up to 3x faster.

  [Learn more about Check-in & box office](https://www.ticketfairy.com/features/check-in-and-box-office)
- ### Let your buyers bring their friends

  Every buyer gets a personal link and earns cash back when their friends buy through it. Events sell 20% more tickets on average with referral rewards.

  [Learn more about Referral rewards](https://www.ticketfairy.com/features/referral-marketing)
- ### Every ticket type your event needs

  You can sell [payment plans](https://www.ticketfairy.com/event-ticketing/event-payment-plans), dynamic pricing, group tickets, timed entry, reserved seats, add-ons, tables, VIP upgrades, multi-day passes and auction tickets.

  [Learn more about Ticket types & pricing](https://www.ticketfairy.com/features/ticket-types-and-pricing)
- ### Face-value resale fans can trust

  Fans who can no longer go resell their tickets at face value on your official resale page. People on your [waiting list](https://www.ticketfairy.com/features/orders-refunds-and-resale/resale-transfers-and-waiting-lists) get the first chance to buy, and you keep every buyer's details.

  [Learn more about Orders, refunds & resale](https://www.ticketfairy.com/features/orders-refunds-and-resale)

- ### Turn more of your ad clicks into ticket sales

  You can make as many branded ticket pages for one event as you need, for a genre, a sponsor or an artist, and send each ad audience to the page made for them. Conversion rates rise by up to 40%.

  [Learn more about Event pages & website](https://www.ticketfairy.com/features/event-pages-and-website)
- ### Marketing tools that sell tickets

  You can take pre-registrations, track each promoter's sales, run a followers-only presale on Instagram, give fans points for sharing, win back buyers who left checkout and run promo codes, with Klaviyo, HubSpot and Iterable connected.

  [Learn more about Promoters & sales teams](https://www.ticketfairy.com/features/promoters-and-sales-teams)
- ### Know your audience across every event

  You see your sales, who your buyers are, how many visitors bought and what each campaign returned across all your events, so you can bring your fans back for the next one.

  [Learn more about Audience insights](https://www.ticketfairy.com/features/audience-insights)
- ### Let buyers pay in their own country and currency

  You can sell in the US, UK, Canada, Mexico, Australia, New Zealand, Indonesia, India and the EU, and your buyers can pay with local gateways and methods such as OXXO cash payments in Mexico.

  [Learn more about Payments & payouts](https://www.ticketfairy.com/features/payments-and-payouts)

Trusted by event organizers worldwide

## What our customers say

1. ![Jorge Perdomo, Creator, The Fluffy Cloud](https://www.ticketfairy.com/resources/images/landing/v7/jorge-perdomo-240.jpg)   **Jorge Perdomo** Creator, The Fluffy Cloud   Independent dance music event series - US & Mexico     
   ![An event by The Fluffy Cloud ticketed with Ticket Fairy](https://www.ticketfairy.com/resources/images/landing/v7/fluffy-cloud-event-720.jpg)

   > I used to look at ticketing platforms as a commodity, until I found Ticket Fairy. Finally there was a platform that didn't just get the job done, but helped me get the job done better. By which I mean, **helped me sell more tickets**.

   Their integrated customer referral system is magic, direct backend integration with Meta APIs, and our ability to customize our ticketing pages with rich content like videos, GIFs, background skins, and more helped increase our conversions significantly.

   A sophisticated and powerful ticket and marketing system that remains incredibly intuitive and easy to use.
2. ![Dan Burner, Festival Director, Chalfest](https://www.ticketfairy.com/resources/images/landing/v7/dan-burner-240.jpg)   **Dan Burner** Festival Director, Chalfest      
   > Chalfest has used Ticket Fairy since we began in 2017.

   We have remained a loyal customer of theirs for a number of reasons. They are quick to respond and always willing to help.

   The functionality of the system is really great too and we have certainly benefited from recent upgrades and features.
3. ![David Todd, Managing Director, Towerhouse Global](https://www.ticketfairy.com/resources/images/landing/v7/david-todd-240.jpg)   **David Todd** Managing Director, Towerhouse Global     
   > Towerhouse Global has had extraordinary success with Ticket Fairy over the past three years, supporting everything from complex corporate registration to large-scale entertainment ticketing.

   Their platform is incredibly powerful and adaptable, and their team consistently goes above and beyond to support and guide us.

   It's a true partnership, and one we value highly.
4. **Ami Patel** Patron Council, Bhaktivedanta Manor - ISKCON Watford      
   > Working with Ticket Fairy has been an exceptional experience from start to finish.

   Their team is not only highly knowledgeable, but genuinely invested in the success of your events. The level of support and responsiveness they provide goes far beyond what we've experienced with other ticketing platforms.

   What really stands out is the power and flexibility of their backend system, giving us a level of control and customisation that's hard to find elsewhere.

   Most importantly, there's a real human touch to everything they do. You're not just another client. The team takes the time to understand your needs and consistently goes above and beyond to deliver solutions.
5. **Elisha Burner** Gather + Grow    
   > Using Ticket Fairy for our events is a great experience.

   The platform is very user-friendly and made navigating through ticket setup and management a breeze. We especially appreciated how responsive their staff were. Every question or issue was addressed promptly and professionally.

   Plus, their fees are reasonable, which made it even easier to stick to our budget. Highly recommended for anyone organising events!
6. **Majahuitas** Exclusive events venue      
   > Ticket Fairy has transformed how we manage events at Majahuitas.

   The platform is user-friendly, efficient, and has helped us boost ticket sales while simplifying operations.

   Their promotional tools and excellent support make them the perfect partner for managing exclusive events.

## Connect it to the tools you already run

Your reporting, box office and scripts can use Ticket Fairy APIs to read and change events.

  [Ticket Fairy CLI Send last night’s sales summary to your reporting on a schedule, and use the exit code to check whether the job worked. `ticketfairy event stats "$EVENT"` See it in a working script](https://www.ticketfairy.com/cli#automation) [MCP server Ask about event entry, the guest list and tonight’s orders without opening each dashboard report. `ticketfairy mcp` See what you can ask](https://www.ticketfairy.com/mcp-server#uses)

## Questions about the Event Operating System

### Event Operating System

#### What is the Event Operating System?

The Event Operating System is the part of Ticket Fairy your team uses to plan, staff and run your event, from advancing acts and filling the rota to the control room on show day. It works on the same events you sell tickets for, and Fai can help with all of it.

#### How do we get the Event Operating System?

It comes with Ticket Fairy on every plan, Free included, with no monthly fee. You can get started free and plan your next event straight away, or book a demo to see it on an event like yours.

#### Does it work with our ticketing?

Yes. The Event Operating System works on your Ticket Fairy events, so your ticket sales, guest tickets, check-in and buyer emails are already connected. Settlements use your ticket sales, and your door team scans passes in the same ticket app they use for tickets.

#### Is Fai included?

Yes. Fai is in your dashboard on every plan. She can build and change events, check live sales and make most of the changes you could make yourself, and that ticketing help never draws on your plan's usage. In the Event Operating System, Fai also reads your event email, picks out actions and deadlines from documents and takes notes on your calls, with the follow-ups agreed. That work draws on your plan's Fai usage, and Free includes limited usage.

#### Does Fai act without asking?

Only when you choose. Changes need your confirmation, and anything that reaches other people, such as an email, a text or a contract, waits for your approval. On an event, you can choose to let the first batch of shift offers and the Still coming? question go out without approval. Fai can only do what the person asking can do.

#### Who can apply for Ticket Fairy Capital?

If your event business is eligible, you can apply for up to $3M in the United States, up to €3M in Europe and up to £5M in the United Kingdom. A funding partner reviews your ticket sales history, event track record and projected sales, decides whether to approve your application and sets the terms.

#### Is Ticket Fairy a bank?

No. The Ticket Fairy, Inc. is a fintech company, not a bank. Vault banking services are provided through regulated banking partners, and Ticket Fairy Capital financing is provided by third-party private credit partners, who make every funding decision.

See how the Ticket Fairy [ticketing platform for event organizers](https://www.ticketfairy.com/event-ticketing/) helps you sell more tickets, with every feature, the pricing and the support you get.

Get started free and plan your next event today, or book a demo to see it on an event like yours.

## Start free with the Event Operating System

Sign up and plan your next event, from the first advance to show day.

The Event Operating System on every plan, Free included

Unlimited events with no monthly fee

Fai drafts the admin, and you approve it

   [Get started free](https://manage.ticketfairy.com/registration)

No credit card required

The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy Capital financing is provided by third-party private credit partners. The Ticket Fairy, Inc. does not make credit decisions, and all funding terms, approvals and conditions are determined by those lending partners.

Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners.

---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)