Sell Event Tickets and Get Daily Payouts with Your Stripe Account

Question 1

How quickly can I start selling tickets with Stripe?

You can start selling tickets within minutes. Simply create your Ticket Fairy account, connect your Stripe account (or create a new one), and set up your event details. Once connected, you can immediately begin accepting payments and selling tickets online.

Question 2

What countries are supported for Stripe payments?

Stripe is available in 47+ countries including the United States, United Kingdom, Australia, Canada, and most European countries. Each country has its own supported payment methods and currencies. Contact us to confirm availability in your region.

Question 3

How quickly do I receive ticket sales revenue with Stripe?

With Stripe, you typically receive payouts within 2 business days in the US (timing varies by country). Your ticket sales revenue is automatically transferred to your connected bank account on a daily basis, helping with event cashflow.

Question 4

What payment methods can my customers use?

Through Stripe, you can accept all major credit and debit cards (Visa, Mastercard, American Express), digital wallets (Apple Pay), and buy now pay later options like Afterpay/Clearpay. Available payment methods may vary by country.

Question 5

Who pays the payment processor fee for Stripe payments?

The Stripe payment gateway fees for processing payments are included in Ticket Fairy service fee that's added to each ticket, so the ticket buyer covers these processing costs. There is no cost to event organizers.

Question 6

Are there any setup fees or monthly fees for using Stripe?

No, there are no setup fees or monthly fees. You only pay the standard Stripe processing fees which are included in the ticket service fee paid by buyers.

Question 7

How do event payments work with Stripe?

When you connect your Stripe account, you receive daily payouts directly from Stripe, getting your exact ticket price/face value into your bank account. Just add your bank details in Stripe's dashboard. The Stripe processing fees are covered by the ticket service fee, not by you.

Question 8

Can I use Stripe for door sales at my event?

Yes, we integrate with Stripe Terminal card readers for door sales. All transactions are tracked in your dashboard alongside online sales, giving you comprehensive financial reporting.

Question 9

Can I accept multiple currencies through Stripe?

Yes, Stripe supports multi-currency processing. You can accept payments in various currencies while receiving payouts in your preferred currency. This is especially useful for international events.

Question 10

How secure are Stripe payments?

Stripe is PCI-DSS Level 1 certified, the highest level of payment security certification. All transactions are encrypted and processed through secure channels, protecting both you and your customers.

Question 11

How does Stripe help prevent fraud?

Stripe includes advanced fraud prevention tools like Radar, which uses machine learning to detect and block fraudulent transactions. This helps protect your event from chargebacks and unauthorized purchases.

Question 12

Do I need to create a Stripe account first?

No, you can create a Stripe account directly through our platform's integration process. Once you start setting up your event on Ticket Fairy, you'll be guided through creating and connecting your Stripe account seamlessly.

Question 13

What information do I need to connect my Stripe account?

You'll need basic business information, including your legal business name, address, website URL (if available), and banking details for payouts. You'll also need to provide identification for account verification purposes, which is a standard requirement for financial compliance.

Question 14

How will I track sales and revenue through Stripe?

You'll have access to sales data in both your Ticket Fairy dashboard and your Stripe dashboard. The Ticket Fairy dashboard provides comprehensive event-specific analytics, while your Stripe dashboard offers detailed financial reporting, reconciliation tools, and transaction histories.

Question 15

Can I export transaction data for accounting purposes?

Yes, both Ticket Fairy and Stripe provide data export capabilities. You can export transaction data, sales reports, and payout information in various formats (CSV, Excel) for your accounting software or financial records.

Question 16

Is Stripe suitable for both small and large events?

Absolutely. Stripe's scalability makes it perfect for events of all sizes. For small events, you benefit from easy setup and no monthly fees. For large events, you gain enterprise-grade security, high transaction capacity, and comprehensive financial reporting.

Question 17

Can Stripe handle payment plans for high-value tickets?

Yes, our integration with Stripe supports installment payment plans for high-value tickets. You can offer your customers the option to pay in multiple installments while still receiving your revenue according to the payment schedule you set up.

Question 18

How are refunds handled with Stripe?

Refunds can be processed directly through your Ticket Fairy dashboard with a few clicks. When you issue a refund, the money is returned to the customer's original payment method through Stripe, and the ticket is automatically invalidated. You can issue full or partial refunds depending on your refund policy.

Question 19

What happens to Stripe fees when I issue a refund?

When issuing a refund within Stripe's standard refund window (typically 60 days), Stripe will refund their processing fees as well. For refunds outside this window, the processing fee may not be refunded. The Ticket Fairy service fee handling for refunds depends on your specific agreement and event policies.

Question 20

Can I customize the checkout experience for my brand?

Yes, our Stripe integration allows for extensive branding customization. You can add your logo, brand colors, and custom messaging to the checkout process while maintaining Stripe's secure payment infrastructure. This creates a seamless brand experience throughout the customer journey.

Question 21

Is the Stripe integration mobile-friendly?

Absolutely. The checkout process is fully responsive and optimized for all devices. Mobile users benefit from streamlined payment methods like Apple Pay, which can increase conversion rates by making it easier to complete purchases on mobile devices.

Question 22

How does Stripe handle tax calculations and reporting?

Stripe can automatically calculate, collect, and report applicable taxes based on your event location and tax settings. You can configure tax rates for different regions, and Stripe will provide detailed tax reports for your accounting records. This simplifies compliance with local tax regulations.

Question 23

Does Stripe meet international data protection standards?

Yes, Stripe is compliant with major data protection regulations including GDPR in Europe, CCPA in California, and other international standards. This means your customers' payment data is handled according to strict privacy and security protocols, reducing your compliance burden as an event organizer.

Question 24

How long does it take to get my Stripe account approved?

Most Stripe accounts are approved instantly or within 24 hours after you provide all required information. For some business types or countries, the verification process might take a few additional days. Our team will guide you through the process to ensure a smooth and quick setup.

Question 25

Can I test the platform before going live with my event?

Yes, you can create test events and process test payments using Stripe's test mode. This allows you to familiarize yourself with the platform, customize your event settings, and test the entire checkout flow without processing real payments. Once you're ready, switching to live mode is as simple as toggling a setting.

Question 26

Who pays for your ticket fee?

In most cases, the service fee is paid by the ticket buyer, but you can optionally choose to absorb it instead. We keep the service fee per ticket reasonable for your ticket buyers, unlike most of the event ticketing industry. The ticket fee percentage depends on your ticket price and includes the cost of Stripe payment processing.

Question 27

Do you charge for free events?

No, we do not. There is no cost for free events - it's a totally free event ticketing system when you're not charging for tickets. We only charge a service fee if you are selling paid tickets or NFT token-gated tickets.

Question 28

Do you charge for issuing guest tickets?

There is no charge for issuing guest tickets. These are free tickets and are not subject to any ticket fee. You can issue as many guest tickets as needed for staff, VIPs, or any other complimentary attendees without incurring any costs.

Question 29

I need cashflow for my festival. Can I get regular payouts?

Yes, absolutely. Combining Stripe with our festival ticketing software is the best way to maximize your festival's ticket sales and cashflow. You'll receive daily payouts directly to your bank account, providing the cash flow needed to fund your event preparations.

Question 30

What makes the payment gateway within your event ticketing software reliable?

We partner with trusted payment gateway providers like Stripe, ensuring your transactions are secure and smooth. Stripe processes billions in payments annually and is trusted by companies of all sizes worldwide. Their robust infrastructure means fewer declined transactions and higher conversion rates for your ticket sales.

Question 31

What level of customization do you provide?

You can upload custom backgrounds and headers to customize your event page, collect custom information using data capture fields, and configure many different features from our event management dashboard. All this while maintaining Stripe's secure payment processing infrastructure.

Question 32

Can I sell tickets on my own website or mobile apps?

Yes, we have a white label event ticketing system that allows the entire ticket buying experience to happen on your event website or in your mobile app, taking on your own look and feel. Your attendees will be able to buy tickets in the same place as all your other event content while still processing payments securely through your Stripe account.

Question 33

Do you support add-ons?

Yes, you can define add-ons that will be presented to your ticket buyers once they have chosen the ticket type they want to buy. These can include merchandise, VIP upgrades, accommodation options, or any other extras, all processed through your Stripe account with the same secure payment experience.

Question 34

Do you support virtual events?

Yes, we have full support for online events with integrated ticketing through Stripe. Our platform can handle virtual, hybrid, or in-person events with the same payment processing experience. For virtual events, we offer features like secure access links, streaming integration, and attendee engagement tools.

Question 35

What types of tickets can I sell?

You can create a wide variety of ticket types including general admission, VIP, early bird, group tickets, and tiered pricing options. You can also set up time-restricted tickets (like day passes), age-restricted tickets, and tickets with special access privileges. All ticket purchases are processed securely through your Stripe account.

Question 36

Can I limit how many tickets one person can buy?

Yes, you can set purchase limits per customer for each ticket type. This is useful for preventing ticket scalping or ensuring fair distribution of limited tickets. You can also set overall inventory limits per ticket type to create scarcity and encourage early purchases.

Question 37

Do you support reserved seating?

Yes, we do. You can sell tickets online with assigned seating using clickable seating charts, and even define standing/general admission areas. Our reserved seating system also supports the sale of season tickets. You can create your own custom seating charts directly inside our user-friendly event management dashboard, all with seamless Stripe payment processing.

Question 38

How do attendees receive their tickets?

After purchase, attendees automatically receive digital tickets via email with unique QR codes. They can also access their tickets through their customer account on the platform. If needed, attendees can print their tickets or simply show the QR code on their smartphone at the event for scanning.

Question 39

What options do you have for access control? Do you have an event check-in app?

You can use our ticket scanning mobile app, Entry Fairy, or use our API feed to allow any 3rd-party RFID system to scan our ticket QR codes. As your event approaches, you will get an automatic email from the system with a link to download the app and information on how ticket scanning works. All revenue from ticket sales processed through Stripe is immediately available in your account.

Question 40

Can tickets be transferred or resold?

Yes, our platform includes a controlled ticket resale and transfer system. As the event organizer, you can choose whether to allow ticket transfers and configure resale rules, including price caps to prevent scalping. Our system includes anti-fraud protections like ID verification to ensure only legitimate transfers occur. All resale transactions are processed through your Stripe account, giving you full visibility into both original and resale transactions.

Question 41

How do discount codes work? I'd like to give discounts to certain people or offer group discounts.

We do things a little differently than other ticketing platforms. You create an individual promotion, set its discount pricing structure, and then you can add as many discount codes as you want that will unlock that promotion. This allows you to add many (or even thousands) discount codes so you can track ticket sales from different affiliates and partners. You can even apply different discount types to different ticket types within the same promotion. All discount transactions are processed through your Stripe account with the appropriate adjustments.

Question 42

Do you offer tools to help me sell more tickets?

Yes, our platform includes built-in marketing tools like social sharing incentives, referral programs, affiliate tracking, and email campaigns. These features help you leverage your audience to drive more ticket sales while maintaining the secure Stripe payment experience for all purchases.

Question 43

Do you have a waiting list feature for sold-out events?

Yes, you can enable a waiting list feature for sold-out events or ticket types. When additional tickets become available or when others cancel, people on the waiting list can be automatically notified and given priority access to purchase. Our system can also be configured to automatically offer returned tickets to waiting list members in order of signup. All waiting list purchases are processed through your Stripe account like regular ticket sales.

Question 44

Can I collect custom data from my attendees?

Yes, in addition to the standard information (name, email, phone), our platform allows you to create custom data capture fields to gather specific information relevant to your event. You can collect details such as meal preferences, T-shirt sizes, workshop selections, accessibility requirements, emergency contacts, or any other information you need. These custom fields can be made required or optional, and can be associated with specific ticket types or add-ons. All customer data is accessible in your dashboard alongside the payment information from Stripe.

Question 45

What sales reports are available?

Our platform provides comprehensive reporting on ticket sales, revenue, attendee demographics, conversion rates, and marketing performance. You can view data in real-time dashboards and export reports in various formats. This complements the financial reporting available in your Stripe dashboard.

Question 46

Can I access real-time sales data?

Yes, you have access to real-time sales dashboards showing ticket purchases, revenue, conversion rates, and other key metrics. This allows you to make data-driven decisions about pricing, marketing, and inventory. This data is available alongside the financial information in your Stripe dashboard.

Sell Event Tickets and Get Daily Payouts with Your Stripe Account

Why Connect Your Own Stripe Account?

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Frequently Asked Questions About Selling Tickets with Stripe

Stripe Integration & Setup

Payments & Payouts

Stripe Fees and Pricing

Event Payments and Revenue

International Payments and Currencies

Security and Fraud Prevention

Account Setup & Management

Reporting & Analytics

Using Stripe for Specific Event Types

Refunds & Customer Service

Technical Integration

Compliance & Tax Handling

Getting Started

Ticket Fees & Free Events

Additional Payment Options

Customization & Branding

Advanced Features

Ticket Types & Management

Ticket Distribution & Check-in

Promotions & Marketing

Data & Reporting

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